Billing + Payments

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Payment Options

To provide convenience to customers, the City of Irving offers several utility bill payment alternatives.

Payment must be received at the City of Irving Customer Service Department offices, regardless of payment option utilized, by 5 p.m. on the due date shown on the bill. Otherwise, a 10 percent penalty will be assessed to all outstanding current charges.



Online
Mail + Phone
In Person
Payment Plan

City of Irving utility bill payments made online or through a customer’s bank website generally take at least two bank business days to be credited to your account. Late payments are subject to additional fees and penalties, per city ordinance.


MyIrvingBill.org

Pay your City of Irving utility bill online . The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-checks. The site provides a number of features and functionality to customers:

  1. Customers can make a one-time online payment without setting up an account.
  2. Customers can create an account  to access more features, including:
  3. Recurring (automatic) online payments from your checking account or credit/debit card.
  4. View and pay multiple accounts at one time (business, multifamily accounts).
  5. Paperless billing with email reminders.
  6. View billing and payment history.
  7. View water consumption history.

Utility Bill Statement


Your account number and the service address for the account are required for online one-time and recurring utility bill payments.


Your Bank Website

The City of Irving accepts payments made through a customer's bank, also known as electronic ACH.


Banks and other financial institutions offer online bill payment, which allows a customer to set up payees online and submit payment requests. The financial institution debits the holder's account and will print and mail a check or submit payment electronically in the amount submitted.


Customers should make themselves aware of how their bank processes requests. Typically, regular bank electronic transactions will be delivered in one to two business days, and checks printed and mailed on your behalf will be delivered in five to seven business days.

Nonpayment Service Disconnects

Any account with an unpaid balance more than 30 days past due will result in disconnected service.


In addition, if a deposit was included in the first month’s bill, service will be disconnected without notice if the customer fails to make payment by 5 p.m. on the due date shown on the bill. Once service has been disconnected due to nonpayment, the customer will not be eligible to make payment arrangements.


To have service reconnected, the customer will be required to pay all fees related to the service disconnect, as well as all previous amounts due. In addition, the customer may be required to post a new deposit, which could be up to four times the account's highest utility bill.