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Hotline Helps Streets Division Respond Quickly to Potholes

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The City of Irving Traffic and Transportation Streets Division maintains more than 1,440 roadway lane-miles. That is equivalent to maintaining a two-lane road from Irving to Nashville, Tennessee.

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The region’s unpredictable weather and high traffic volume make potholes all too common on city streets. Currently, the Streets Division repairs 7,000 to 10,000 potholes annually.


To help reduce the number of potholes, residents and commuters are encouraged to report them to the city through the Pothole Hotline. When calling in a pothole, callers must provide a specific address or location, so the pothole crew can address the issue quickly. The goal of Irving’s Streets Division is to repair any reported potholes within 24 hours.


The Pothole Hotline is available 24 hours a day at (972) 721-7303. Callers will hear a recording requesting the pothole location and the date and time of the call. Messages are checked throughout the day and communicated to repair crews.


  1. Via email to pothole@irvingtx.gov
  2. Through the Report a Concern portal


For more information on the Pothole Hotline, visit Street Operations.