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Police

Home / Services / Departments / Police

Communications

Communications serves as the central hub for the Irving Police Department, managing both emergency (911) and non-emergency calls from the public. It is the vital link through which critical information flows between citizens and emergency responders. Telecommunicators—often referred to as the “first” first responders—are responsible for answering all 911 calls, taking non-urgent reports by phone, and entering information related to stolen vehicles, stolen property, and missing persons. They also handle confirmations for recovered items and valid warrants.

Staffing Overview

The Communications Section operates 24/7 and is divided into four shifts, each led by a supervisor. Staffing includes seven Senior Emergency Communications Officers and 53 Emergency Communications Officers distributed across these shifts.

Additional Resources & Information

Below are some frequently asked questions and helpful resources. Explore this section to learn more about the Communications team and its programs:

911 for Kids (games, puzzles, songs, and more)
911 Tips
Internship Program
Job Opportunities
National Telecommunicator's Week
Telecommunicator Emergency Response Task Force (TERT)
Training Opportunities Hosted by IPD

Frequently Asked Questions

Can I call 911 for non-emergency purposes?

911 is for emergencies only!

Call (972) 273-1010 for non-emergency concerns and issues.

What are some examples of appropriate instances to call 911?

Anything that could cause someone harm
Incidents that are in progress / currently taking place
Suspicious activity that is currently taking place

What is the most important thing I need to know when calling 911?

Know Your Location

When calling 911, the very most important thing we need to know is where we need to send help.

Apartments - know the address, name, building and apartment number for the complex.
Intersections - know the name of the street you are on and the street that intersects with it.
Business name, if applicable.

What if I speak another language?

911 is for everyone.

If you speak another language, ask for someone who speaks your language.

Irving Police has dispatchers who speak Spanish. Ask for assistance in Spanish.
Irving Police also uses a translating service called Language Line. We can get a translator for any language and have the ability to communicate with the deaf / hard of hearing.
It may take a few moments to get a translator on the line, so be patient and do not hang up.

How does 911 work in the North Texas region?

Every city is organized differently.

In Irving, a 911 call goes to the Police Department. If it is a Fire or medical emergency, it is transferred to the Fire Department.

Other cities may handle all calls centrally - police, fire and ambulance, as well as calls from other jurisdictions.

What should I do if no one is answering or I receive a busy signal or message?

Do not hang up before someone answers. Stay on the line, and wait for a dispatcher to answer your call.

If you receive a busy signal or a message, stay on the line unless you are in danger. If you hang up, and call 911 again, you will go to the end of the line for 911 callers.

Every time you call 911 and hang up, a dispatcher has to call back to investigate the call before going to the next call.

What should I do If I have to hang up?

If you are in danger, tell the dispatcher and let them know you need to hang up.
If you can, lay the phone down so we can hear what is going on.
Stay on the line as long as safely possible.

What can I expect to happen in the call with the dispatcher?

Try to be calm and speak clearly to the dispatcher. The dispatcher will ask you a lot of questions.

If you are hysterical, we can't understand what you are trying to say. The quicker we get the information, the faster we can have officers respond.
We need to know Who, What, When, Where, and sometimes Why.
The dispatcher is the "ears until the eyes can arrive" - meaning, they hear what is going on and relay the information to the officers who are responding. This information gives the officers an idea of what has taken place and who and what to look for.
The dispatcher talking to you is not the person who will dispatch the officers. While the initial dispatcher is asking questions, gathering information and entering it into a computer a second dispatcher is viewing the call and dispatching it to the officers. So, do not get frustrated with the number of questions being asked, it is not delaying the officers from responding.
Tell us if someone has a weapon! We want to keep our officers and citizens safe! A beer bottle or brick can be a weapon if someone is using it to threaten another.

What should I teach my children about 911?

Teach your children to memorize their address and phone number.

Make sure they know not to play with the phone.
Practice scenarios with your children, and teach them what an emergency is.
All of Irving's Elementary Schools are given 911 training material for second grade students. Talk with your children about these materials.

Can I see or speak with the officer who responds to my call?

It is up to the caller to mention if they want to speak to the officer.

If no contact is needed, the officer will be dispatched to the area and investigate the complaint. If the officer does not find anything, they will leave the area and close out the complaint.
If contact is requested, the officer will make sure they contact the caller prior to clearing the complaint.

Can old, uninitialized (nonservice) cellphones dial 911?

Yes. These phones can still dial 911, even if they do not have a cell service provider.

Take the battery out of old cellphones before giving them to children to play with.

If you hang up with one of these phones, Irving Police cannot call you back.

Irving City Hall

825 W. Irving Blvd.

Irving, Texas 75060

Phone: (972) 721-2600

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